DIGITAL INCLUSION IN PUBLIC ADMINISTRATION: BRIDGING THE DIGITAL DIVIDE AMONG THE POPULATION
DOI:
https://doi.org/10.31470/2786-6246-2025-12-14-29Keywords:
public administration, public services, social groups, digital divide, online services, digital skills, e-governance, partnershipAbstract
In the swift advancement of digitalization in public administration, digital inclusion is described as ensuring equal access to digital technologies, resources, services, and knowledge for all citizens, independent of their age, location, economic or social position.
A significant segment of the population, particularly socially vulnerable groups, faces constraints on entry to contemporary digital technologies or demonstrates a low level of digital literacy. The digital divide remains a prominent issue. The primary aim of digital inclusion in the public administration system should be to guarantee equal access to digital public services and informational assets for every citizen. This involves eradicating barriers related to the digital divide and also establishing conditions for the active participation of socially vulnerable demographics in digital governance processes.
The core of the concept of «digital inclusion» is explored, and its main features within public administration are outlined. The nature and elements of the digital divide among various social groups are recognized. The status of digital inclusion in Ukraine is evaluated, particularly, the availability of digital public services for susceptible portions of the population and the digital literacy rating of the populace. The main impediments to digital inclusion in public administration in Ukraine are identified. The need for cooperation between the state, business, and civil society in the sphere of digitalization is examined. Practical advice for public policy aimed at ensuring digital inclusion and reducing the digital divide is formulated. The part local governments play in minimizing the digital divide is stressed.
The findings suggest that closing the digital divide is a crucial step for building a modern, inclusive society, where every citizen will have equal opportunities to participate in civic life and receive public services.
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